❓ Frequently Asked Questions
All your questions about 399bit answered here
From opening an account and depositing via bKash to bonuses and security — find straightforward answers to all your questions about 399bit right here.
399bit is a trusted online gaming platform in Bangladesh where you can enjoy cricket betting, slot games, live casino, and much more. New and existing players alike often have similar questions — how to open an account, how to deposit with bKash, what the bonus terms are, and how long withdrawals take. On this page we have provided direct and honest answers to all of those questions. If you cannot find the answer you need, contact our 24/7 Bengali live chat support.
Account and Registration
Common questions about opening and managing a new account at 399bit.
Opening an account at 399bit is straightforward. Go to our login page and select the "Create New Account" option. Complete registration by entering your mobile number, email address, and a strong password. Make sure the details you provide are accurate, as identity verification may be required at the time of withdrawal.
No, under 399bit's policy each person may open only one account. Attempting to open multiple accounts may result in all accounts being closed, and any deposited funds could be at risk of forfeiture. Use a single account honestly and contact support if you run into any issues.
Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — we will send you a verification code. Enter the code and set a new password. The process is fully secure. If you need further help, our 24/7 live chat support is available.
Yes, you can update your mobile number, email, and certain personal details from your account settings. However, to change your name you will need to contact 399bit support and may be asked to submit a copy of your identity document, as this verification is necessary to protect financial transactions.
Yes. 399bit is a fully mobile-friendly platform. You can log in directly through the browser on any Android or iOS smartphone. There is no need to download a separate app — just open 399bit in your browser and play from anywhere.
Deposits and Withdrawals
A complete guide to depositing and withdrawing money using bKash, Nagad, and Rocket.
Funds deposited via bKash, Nagad, or Rocket are usually added to your 399bit account within a few minutes. The deposit process is fully automated, so delays are rare. If your balance has not appeared within 15 minutes, contact support with your transaction reference number.
The minimum deposit at 399bit is just ৳100. This limit is the same across all three methods — bKash, Nagad, and Rocket. This ensures that players with a small budget can get started easily. No additional fee is charged on deposits.
Withdrawals from 399bit are generally completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Before requesting a withdrawal, make sure the wagering requirements on any bonus in your account have been met, otherwise processing may be delayed.
399bit itself does not charge any separate fee on deposits or withdrawals. However, bKash, Nagad, or Rocket may deduct their own transaction charges — this follows the rules of the respective mobile financial service. Check with your mobile banking app or helpline for details.
Log in to your 399bit account and go to the "Deposit" section. Select the Nagad option, enter the amount, and send money from your Nagad app to the Nagad number displayed. Once the payment is complete, your account balance will be updated automatically.
Games and How to Play
Questions about cricket betting, slots, live casino, and mobile gaming.
During BPL (Bangladesh Premier League), the cricket betting section of 399bit offers various markets for each match — match winner, toss winner, over runs, top run scorer, and more. Log in, go to the cricket section, choose a match, select a market, enter your stake, and confirm. Bets can be changed up until the match starts.
RTP (Return to Player) is the long-term average payback rate of a slot game, set theoretically. It is a statistical average — the result of every spin is completely random and does not depend on the previous spin. A higher RTP means a greater chance of getting more back over a long period, but it is not a guarantee of winning. All slots at 399bit ensure fair play.
The live casino section of 399bit features tables from top providers including Evolution Gaming and Ezugi. Bengali-speaking dealers are available at some tables. If the game interface is set to Bengali, you can ask questions in Bengali through the chat box. For the language available at a specific table, ask support — they can guide you to the right table.
Yes, 399bit offers live betting for major tournaments such as the T20 World Cup, IPL, and BPL. Odds are updated after every over while the match is in progress, so you can place bets as you read the flow of the game. A live scorecard is also available — just make sure your network connection is stable.
Aviator is a crash game by Spribe. A plane takes off and the multiplier keeps rising. You need to cash out before the plane crashes. If you cash out before the crash, you receive your bet multiplied by the multiplier at that moment. Every round is completely random — play with patience and strategy.
Bonuses and Promotions
Welcome bonus, cashback, VIP program, and offer terms and conditions.
399bit gives new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and the bonus is ৳2,000 — giving a total balance of ৳3,000. The bonus is added automatically at the time of your first deposit; no separate code is needed.
Wagering requirement is the condition that specifies how many times you need to bet the bonus amount before you can withdraw it. The wagering requirement on the 399bit welcome bonus is 10x. This means if you receive a ৳2,000 bonus, you need to place a total of ৳20,000 in bets before withdrawing. Once this condition is met, the bonus becomes real withdrawable funds.
The 399bit VIP program has 4 levels — Bronze, Silver, Gold, and Platinum. As your play volume increases, you are automatically moved to a higher level. Cashback is available up to 0.2% per week at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Priority support is also available at higher levels.
Each week, cashback is calculated based on your total net losses for that week. The cashback is credited to your account at the percentage set for your VIP level. Cashback from the previous week is generally paid every Monday. Wagering requirements on cashback are low, making it a straightforward benefit.
Yes, 399bit runs special bonus and promo offers during national festivals such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and Victory Day. These offers are available for a limited time, so check our promotions page regularly or contact live chat to find out about the latest offers.
Safety and Responsible Gaming
Questions about account security, data privacy, and safe gaming.
399bit is a safe and reliable platform. Our website uses SSL encryption, which keeps your personal information and financial transactions secure. Your information is not shared with third parties. Keep your password strong, and if you log in on someone else's device remember to log out of your session.
399bit is for people aged 21 and above only. You will need to confirm your age when registering an account. Gaming is strictly prohibited for minors. If the age requirement is not met at the time of identity verification, the account will be suspended.
Yes, 399bit takes responsible gaming seriously. You can request a temporary self-exclusion or account break if you wish. To do so, contact our live chat support or send a request to the support email. Your account will be deactivated for the specified period.
All game providers available at 399bit — including Pragmatic Play, PG Soft, JILI, Evolution Gaming, and Spribe — are tested by independent auditors. These games use RNG (Random Number Generator) technology, which makes every result impartial and random. Fair play is a core principle of 399bit.
If gaming is starting to have a negative effect on your daily life or financial situation, please take action. Contact 399bit's 24/7 live chat support — we will help you set account limits, take a break, or arrange a full closure. More detailed information is available on our responsible gaming page.
Still have questions?
If you could not find the answer on this page, our Bengali-speaking support team is available 24/7 to help. Chat with us on live chat or reach out by email — we will respond promptly.
Get in touch with Support
24/7 Live Chat
Our Bengali-speaking live chat support is always active for immediate help with any question or issue.
Email Support
For detailed questions, email us at: [email protected] — we will reply within a short time.