399bit's Privacy Policy — our commitment to protecting your information

This Privacy Policy ("Policy") applies to the collection and management of information between 399bit ("we", "us", "platform") and every person ("you", "user") who uses our website and services. This Policy explains what types of information we collect when you use 399bit's services, register, or contact us, and how that information is used, stored, and kept secure.

By using our services, you are considered to have accepted the terms described in this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

This Policy operates alongside our Terms and Conditions and Responsible Gaming policy.

399bit collects the following types of information to manage your account, provide services, and ensure security:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (used only to complete transactions)
• Deposit and withdrawal history
• Transaction reference numbers

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Time spent on the website and pages visited
• Cookie and session data

2.4 Gaming Activity Information

• Play history and betting details
• Bonus and promotion usage records
• VIP level and points information

399bit collects and uses your information only for the following legitimate purposes:

• Account management: To register your account, verify your identity, and ensure login security.
• Service delivery: To provide gaming services, bonuses, promotions, and VIP benefits.
• Financial transactions: To process deposits, withdrawals, and payments.
• Customer support: To resolve your questions and issues and to provide assistance through live chat.
• Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible gaming: To identify unusual playing patterns and provide necessary support.
• Legal obligations: To comply with applicable laws, regulations, and regulatory guidelines.
• Service improvement: To improve our platform, game selection, and user experience.

We will never use your personal information beyond the purposes stated above. Selling or renting your information to third parties is against our policy.

399bit gives the highest priority to the security of your personal information. We have put in place industry-standard technical and organizational measures:

4.1 Technical Security

• SSL/TLS encryption: The latest encryption standards are used for all data transmissions.
• Password hashing: Your password is never stored in plain text.
• Firewall and anti-malware systems: Active security measures to prevent unauthorized access.
• Regular security audits: Periodic reviews to identify vulnerabilities in our systems.

4.2 Data Retention Period

We will retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted.

399bit does not sell or rent your personal information to any third party. However, in certain circumstances, information may be shared on a limited basis with the following parties:

• Payment processors: Information necessary to complete transactions with bKash, Nagad, and Rocket.
• Game providers: The minimum necessary information shared with relevant providers to ensure gaming services.
• Legal authorities: In response to a court order or a lawful request from law enforcement agencies.
• Fraud prevention agencies: To detect and prevent fraudulent activity.

All such third parties are contractually committed to protecting the confidentiality of your information. We share only the minimum information necessary to deliver the service.

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and language settings.
• Analytical cookies: To collect statistics about site usage that help us improve our services.

You can disable cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the website.

You have the following rights regarding your personal information:

• Right to access: You can request to know what information we hold about you and how it is used.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information if there is no legal obligation to retain it.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Data portability: You can request to receive your information in a structured format.
• Right to withdraw consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.

To exercise any of the above rights, contact our support team. We will respond to your request within 30 business days.

399bit is an adult gaming platform intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

If we learn that a minor has registered on our platform, that account will be suspended immediately and the related information will be securely deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Your information may be stored and processed in the country or region where our servers or service providers are located. For any such transfer, we will ensure that:

• The receiving party provides protection consistent with our privacy standards.
• The data transfer is secured through agreement.
• We retain control over your information.

We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address.
• Publishing a prominent notice on our website.
• Updating the date of the change at the top of this page.

If you continue to use our services after changes are published, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

If you have a complaint about how your personal information is managed, please first contact our customer support team. We will take your complaint seriously and try to resolve it as quickly as possible.

When submitting a complaint, please include the following information:

• Your full name and account details.
• A detailed description of the complaint.
• State what resolution you are expecting.
• Relevant dates and sequence of events.

This Privacy Policy is governed by applicable laws and regulations. Any dispute or claim relating to this Policy will first be attempted to be resolved through discussion.

We are always committed to protecting user information and will manage your personal information fairly and transparently. 399bit is firmly dedicated to earning and maintaining your trust as a safe and reliable platform.