Safe gaming for 21+

Responsible Gaming Commitment — Stay Safe at 399bit

399bit believes gaming should be an enjoyable form of entertainment — never a source of stress or problems. Our responsible gaming tools and guidelines help you enjoy it within your limits.

Our Protection Tools

Our commitment to responsible gaming at 399bit goes beyond words. We provide a range of effective tools to give you full control over your gaming experience.

Set Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Requests to increase a limit require a waiting period, but decreasing it is instant.

Time-Out Feature

If you feel you need a break for a few days, take a time-out for anywhere from 24 hours to 30 days. During this period your account will be temporarily inactive and no bets or deposits will be accepted.

Self-Exclusion

If you feel you need a longer-term break, use our self-exclusion option. You can close your account for anywhere from 6 months to permanently. No promotional messages will be sent during this period.

Set Bet Limits

You can set a maximum bet amount per session or over a set period of time. This helps prevent impulsive overbetting and keeps your budget under control.

Review Gaming History

You can view your full gaming history, deposit and withdrawal records, and spending statistics at any time. This transparency into your own habits helps you make responsible decisions.

24/7 Support Service

Our Bengali-speaking support team is available around the clock for any issue. Contact us via live chat or email — never hesitate to reach out for advice and assistance on responsible gaming.

Recognize the Warning Signs

When gaming shifts from entertainment to habit, it can become harmful. If one or more of the signs below appear in your life, do not delay in seeking help.

Remember, the first step in responsible gaming is being honest with yourself about your situation. At 399bit, we are always here for you.

  • Placing more bets to chase lost money — playing with the mindset that "this time it will work out."
  • Cutting back on time with family, friends, or work for gaming, and keeping your gaming a secret.
  • Betting with money meant for household or essential expenses, taking on debt, or selling assets.
  • Feeling anxious, irritable, or down when you cannot play, and experiencing a persistent low mood.
  • Repeatedly trying to stop playing but failing — losing control despite the intention to quit.
  • Gaming affecting your sleep, eating, or health, and losing focus on daily responsibilities.
  • Lying to or hiding your gaming activity and spending from family or loved ones.

10 Tips for Safe Gaming

Responsible gaming is not just about following limits — it is a mindful attitude. The tips below will help you always have a safe and enjoyable experience.

01

Set a Budget in Advance

Decide how much you can spend before you start playing. Think of this budget as entertainment spending — accept losses if they happen, and do not increase your bets to try to recover them.

02

Stick to a Time Limit

Set a time limit before each session. Set an alarm and stop when it goes off — a small "just a bit more" is often how bigger problems begin.

03

Manage Your Emotions

Gaming under stress, frustration, or loneliness is dangerous. If you are not in a good mental state, avoid playing.

04

See It as Entertainment

Never think of gaming as a source of income. It is entertainment — treat its cost the same way you would a cinema ticket.

05

Take Regular Breaks

Do not play continuously through long sessions. Take short breaks every hour — get up, drink some water, and change your surroundings.

06

Avoid Alcohol

Gaming after consuming alcohol or intoxicating drinks impairs judgment and raises the risk of overspending.

07

Do Not Play with Borrowed Money

Never place bets with borrowed money, by dipping into savings, or with funds meant for essential expenses. Only use surplus funds.

08

Let Your Family Know

Let the people close to you know about your gaming habits. They can help you maintain a healthy balance.

09

Keep Other Hobbies

Do not let gaming become your only form of entertainment. Maintain a balanced life with family, friends, sports, or creative activities.

For ages 21+ only

To open an account and play at 399bit, you must be at least 21 years old. This is our unchangeable policy. Age verification at the time of account registration ensures that no underage person can access our platform.

If you have children or teenagers in your household, use parental control software on your devices and keep your login details private. If you suspect an underage person is using your account, contact our support immediately — we will act quickly.

For ages 21 and above only — age verification is mandatory

399bit's Commitment

Responsible gaming is not a business strategy for us — it is our core value. 399bit always ensures that our players can enjoy entertainment in a safe and secure environment.

Data Protection

Your personal and financial information is secured with SSL encryption. Your data is never shared with any third party.

Fair Games

All our games ensure fair play. A random number generator guarantees unbiased results — no manipulation.

Fast Withdrawals

Withdrawing winnings quickly is part of responsible financial management. Withdrawals are completed in 30 minutes to 3 hours.

Transparent Rules

Bonus terms, withdrawal rules, and game rules are written clearly in Bengali. No hidden terms or misleading information.

How to Set Limits

You can easily access these protection tools by logging in to your 399bit account. Detailed information on each option is provided below.

Deposit Limits

Go to Account Settings and set your deposit limit in the "Responsible Gaming" section.

  • Daily limit — maximum deposit amount within 24 hours.
  • Weekly limit — maximum deposit amount within 7 days.
  • Monthly limit — maximum deposit amount within 30 days.
  • Lowering a limit is instant; a waiting period applies when increasing one.

Time-Out and Self-Exclusion

Use these options for a short or long-term break.

  • Time-out: for 24 hours, 7 days, or 30 days.
  • Self-exclusion: for 6 months, 1 year, or permanently.
  • Promotional messages are paused while self-exclusion is active.
  • Cannot be reactivated before the period ends.

Bet and Loss Limits

Set a maximum limit on single bets or total losses while playing.

  • Set a maximum amount for a single bet.
  • Set a daily or weekly loss limit.
  • Once the limit is reached, the system automatically blocks further bets.
  • Limits reset the following day or the following week.

Transaction and Gaming History

View a transparent record of all your gaming activity.

  • Deposit and withdrawal history by date.
  • Status and results of each gaming session.
  • Monthly spending statistics and summary.
  • Option to download statements at any time.

Need Help?

Gaming problems are a mental health matter. Seeking help takes courage — not weakness. 399bit is here for you and will help you access the support you need.

Live Chat Support

Our Bengali-speaking support team is ready to serve you 24 hours a day, 7 days a week. For any responsible gaming matter — setting limits, self-exclusion, or simply seeking advice — speak with us directly on live chat.

Contact by Email

Email us for any issue or request related to responsible gaming. Our team will respond promptly and help you take the necessary steps.

[email protected]

Professional Support

If you feel gaming is causing serious problems in your life, speak with a mental health professional. Contact your doctor or a local mental health centre.

Want to close your account?

If you want to close your account permanently or for an extended period, let our support team know via live chat or email. We will action your request within 24 hours.

Support available 24/7

Frequently Asked Questions

Find answers to the most frequently asked questions about responsible gaming here.

Lowering a deposit limit takes effect immediately. However, increasing a limit has a waiting period — this is intentional to prevent raising limits on impulse.

Yes, your balance remains secure during self-exclusion. However, no new deposits or bets are possible during the exclusion period. Once the period ends and your account is reactivated, you will be able to withdraw.

No. The minimum age to play at 399bit is 21. This is a core part of our policy with no exceptions. Age is verified at the time of registration.

For a time-out, the account reactivates automatically when the period ends. For self-exclusion, however, you must actively contact support once the period ends and complete a waiting period before reactivation.

Start by asking yourself honestly. Then contact our live chat immediately and request a self-exclusion or time-out. Let someone close to you know about the situation. If needed, seek advice from a mental health professional — that takes courage.

The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000 — the same rules apply for all methods including bKash, Nagad, and Rocket. While playing on a small budget is possible, always stay within your means.

Enjoy 399bit Responsibly

Enjoy gaming within your limits. Play cricket, slots, and live casino — with responsible gaming tools active across all categories.

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